Replace (Wednesday March 23, 2022 at 8am ET): Concerning models affected in different areas, a Canon consultant mentioned ‘Canon Americas EOS R5 C models have been up to date and corrected earlier than distribution inside the territory.’

Replace (Friday March 25, 2022 at 12pm ET): The unique model of this text said this was a recall of Canon EOS R5C models. Whereas Canon is in search of out affected models, Canon has clarified that this difficulty has not met the brink for a full recall and as such we’ve got up to date our article and headline accordingly.

Canon Australia has posted a discover on its web site notifying shoppers that some early EOS R5C models are being affected by a producing defect that causes the digicam to go out and in of focus when utilizing autofocus for video capturing.

Canon Australia says its ‘conscious {that a} very small variety of models have been delivered to prospects previous to this difficulty being recognized’ and are asking shoppers who obtained their EOS R5C models ‘on or earlier than March 21, 2022 and are experiencing this difficulty to arrange a return of the unit from the retailer from which it was bought from. It doesn’t seem as if Canon has any explicit vary of serial numbers particularly affected by this difficulty, so when you have an EOS R5C in hand, simply keep vigilant.

DPReview has been capable of verify that models within the EU and North America should not — and won’t be — impacted by this difficulty. Under is your entire assertion from Canon Australia.

Product discover:

Prospects who lately bought the EOS R5 C digital cinema digicam

It has been found that the next minor defect could happen in some EOS R5 C digital cinema cameras. We sincerely apologise for any inconvenience and concern this may occasionally trigger to prospects utilizing this product. We’ll proceed to make sure thorough high quality management in order that prospects can use this product with peace of thoughts.

Difficulty

On account of a producing defect within the autofocus, the digicam could repeatedly go out and in of focus in film mode.

Merchandise

Chosen models of the EOS R5 C digital cinema digicam.

Our motion

We’re conscious {that a} very small variety of models have been delivered to prospects previous to this difficulty being recognized. For individuals who obtained their unit on or earlier than 21 March 2022, please contact the retailer you bought the product from to organise the return and substitute of your digicam. We recognize your understanding.

For these prospects eagerly awaiting their EOS R5 C we anticipate this may occasionally delay delivery of your product.

Contact info

13 13 83 or e mail cameraservice@canon.com.au