Canon Australia recalling ‘very small quantity’ of EOS R5C items resulting from autofocus points: Digital Images Evaluation

March 22, 2022

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Canon Australia has posted a discover on its web site issuing a recall for some early EOS R5C items, that are mentioned to include a producing defect that causes the digital camera to go out and in of focus when utilizing autofocus for video taking pictures.

Canon Australia says its ‘conscious {that a} very small variety of items have been delivered to prospects previous to this challenge being recognized’ and are asking shoppers who obtained their EOS R5C items ‘on or earlier than March 21, 2022 and are experiencing this challenge to prepare a return of the unit from the retailer from which it was bought from. It doesn’t seem as if Canon has any specific vary of serial numbers particularly affected by this challenge, so in case you have an EOS R5C in hand, simply keep vigilant.

We’ve got contacted Canon Inc. to substantiate whether or not or not items in different areas are affected right now and can replace this text accordingly once we obtain a response. Beneath is the whole assertion from Canon Australia.

Recall discover:

Clients who lately bought the EOS R5 C digital cinema digital camera

It has been found that the next minor defect could happen in some EOS R5 C digital cinema cameras. We sincerely apologise for any inconvenience and concern this may increasingly trigger to prospects utilizing this product. We’ll proceed to make sure thorough high quality management in order that prospects can use this product with peace of thoughts.

Difficulty

Because of a producing defect within the autofocus, the digital camera could repeatedly go out and in of focus in film mode.

Merchandise

Chosen items of the EOS R5 C digital cinema digital camera.

Our motion

We’re conscious {that a} very small variety of items have been delivered to prospects previous to this challenge being recognized. For individuals who obtained their unit on or earlier than 21 March 2022, please contact the retailer you bought the product from to organise the return and alternative of your digital camera. We respect your understanding.

For these prospects eagerly awaiting their EOS R5 C we count on this may increasingly delay delivery of your product.

Contact info

13 13 83 or e mail cameraservice@canon.com.au

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